(PLEASE READ ENTIRE PAGE CAREFULLY!)
Cancellations & Returns - No Problem!
(Except for CUSTOM items - Please read on!)
PLEASE TELEPHONE US FIRST for a return authorization number!
Don't just surprise us with your return, as it will
delay your refund.
We will give you instructions of WHERE to return the item. If you return an item direct to a manufacturer without consulting us first, YOU will be responsible for THAT manufacturers re-stocking fee, so DON'T do it!
ALWAYS OPEN ITEMS AS SOON AS THEY ARRIVE,
AND IN FRONT OF THE DRIVER IF AT ALL POSSIBLE!
Shipping Damage?
SAVE ALL PACKAGING MATERIALS AND LEAVE BOX AS INTACT AS POSSIBLE. If the delivery driver is there, have him/her note the damage in their records. If possible, open the package while the driver is watching.
Call us immediately at (888)675-6245 for instructions! UPS or the trucking company may send a representative to inspect the damaged item. If a damage claim is not filed within 72 hours, you loose your rights for any sort of a claim and we can't help you then. This is per UPS/Fed Ex/DHL DOT rules.
CUSTOM items such as all of the address/house number plaques, mailbox numbers, ALL
CUSTOM MADE One-of-a-kind novelty mailboxes, any fiberglass
or copper wrapped mailbox and custom vinyl OR acrylic address numbers (personalization)
are never returnable unless defective or damaged in shipping because
they are custom-made just for you. In that case, a replacement will be sent. If you order a returnable mailbox with personalization attached and return it, you will not be refunded the cost of the personalization OR the mailbox, as it will be unusable to anyone else as the personalization is VERY difficult if not impossible to remove.
ALL PLAQUES are NEVER cancelable! Once you press "Send Order Now" AND if we've already placed the order with the manufacturer, it's too late.
If
you need to cancel any other CUSTOM order, (explained above), you MUST
fax in the cancellation IN WRITING, to (262)255-9294
within 24 hours of our receipt of your order or you are still
responsible for payment of the item, whether you received it or
not. After 24 hours we may not be able to stop it's production.
If
you need to cancel any NON-CUSTOM order, even if it has not yet
been shipped or received by you, you need to tell us the reason.
You may NOT cancel because "You found it cheaper somewhere else" as we will price match any compairable & legitimate competitor's price. That means if they have a brick & mortar retail store and not just a web site, you will have a better chance of getting us to price match.
Unless
specifically stated otherwise on the web page, you may return
without penalty, any STOCK item, for any reason within 30 days of
purchase, with round trip shipping at your expense for a credit of the actual item
only. Item(s) must be returned in it's original box,
and if necessary double boxed to avoid shipping damage, (which
you are responsible for) and received by us in good, re-sellable
condition. The item also must be NEW, and in unused condition.
You may insure the item, but if it was packaged
poorly by you, UPS, DHL or the Post Office will not cover the loss.
THERE IS NO INSURANCE COVERAGE if you don't pack it well. Packing
it well means there must be at least 2"-3" of padding around the
entire item. If item is received by us in damaged condition,
and we can't re-sell it here in our store to someone else, we
can't issue you any credit for it. Please return via regular
UPS Ground or USPS (Post Office) Ground or Priority Mail. Either
is fine with us, so please use whichever is the most inexpensive
and convenient for you. WARNING! Damage in shipping is common
so pack it well! Do not trust the box it arrived in!
Once
item is received by us, within 30 days you will be issued either
a credit on your charge card, a gift certificate/in-store credit for the actual
cost of the item,
or our company check.
During free shipping promotions, if you return an item that has "free shipping", you will be given your money back less the normal shipping costs, which we cannot absorb. In other words, you are responsible for the shipping cost,
both ways.
In
case of a problem, please contact us first before contacting
Visa, Master Card, American Express or Discover regarding our
transaction and give us at least 48 hours (2 WORKING DAYS) to
rectify the situation. We WILL adjust your transaction from here
within 15 days. Do not contact any of the charge card companies
regarding our transaction, they charge us up to a $30 fee just
for you telephoning them. We WILL pass this fee on to you and
not give you a full credit if you don't allow us time to look
into the problem.
Something Missing?
It's YOUR responsibility to inspect ALL shipments thoroughly when they arrive, NOT a few weeks later! Open any damaged box(s) immediately and report damage to us at (888)675-6245. If it's a freight delivery, you need to count the number of packages and compare that number with what's on the bill of lading. If you signed for the shipment and did not note any shortages, then anything missing or damaged is unfortunately, your problem.
If you feel you are shorted, you MUST contact us immediately at (888)675-6245 so it can be determined where the item went missing and get it back to you just as soon as possible. In any case we will do our best to get the problem rectified promptly. We are NOT responsible for items if they were stolen, or someone ran over it or you "lost" them.
Warrantee Claims:
We do not get involved with warrantee complaints between customers and manufacturers. Each manufacturer has their own warrantee policy - which we are happy to give you upon request.
We will provide you with the manufacturers phone number. If we receive more than 2 complaints per year on any product, and the manufacture does not offer you a suitable resolution, and you tell us about it, that manufactures product line is at serious risk of being removed from our product mix.
MOST products on this web site have a warrantee for a period of one year against the paint failing. You will need to provide proof of purchase, which is a copy of your confirmation number and order. You will need to provide a copy of your credit card statement that the charge was on as well.
NOTHING lasts forever, especially when it's not maintained. Lack of maintainance is not a manufacturing defect.
In ALL instances, vandalism or abuse is NEVER a valid claim for a return/refund/replacement unless otherwise stated on the web page that item is on.
Some exceptions may be possible but a 25% to 40% restocking fee will apply.
If
you have any questions or concerns, please contact us at (888)
675-6245
Last update 10-14-08
